FAQs

1. What makes Dr M Kay apparel unique?

At Dr M Kay, every piece is designed for medical professionals who balance hard work with personal style. Our apparel blends comfort, durability, and modern design perfect for life both inside and outside the hospital. Each item celebrates your profession while keeping you looking and feeling confident.

2. How do I find my correct size?

Each product page includes a detailed size chart to help you choose the best fit. If you’re in between sizes, we recommend sizing up for a relaxed look or sizing down for a more fitted feel. If you’re unsure, contact us at mandy.lucas1281@gmail.com, and we’ll gladly assist.

3. Where do you ship to?

We currently ship across the U.S. and internationally. Delivery times and costs depend on your location and will be displayed at checkout before completing your order.

4. How long will it take to receive my order?

Processing typically takes 2–4 business days before shipment.

U.S. orders: Usually arrive within 3–7 business days after shipping.

International orders: Typically arrive within 7–14 business days, depending on your country’s postal system.

5. How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with your tracking number and a link to follow your package’s progress.

6. What should I do if my package is delayed or lost?

If your order seems delayed or hasn’t arrived, contact us at mandy.lucas1281@gmail.com with your order number. We’ll help you locate it or assist with a replacement when possible.

7. Can I return or exchange an item?

Yes, we accept returns and exchanges within 14 days of delivery if the item is unworn, unwashed, and in its original condition.
To start a return or exchange, send us an email at mandy.lucas1281@gmail.com with your order details, and our team will guide you through the process.

8. What if I received the wrong or a damaged item?

We sincerely apologize if that happens. Please contact us immediately at mandy.lucas1281@gmail.com with your order number and a photo of the item, and we’ll make it right as quickly as possible.