Shipping policy

At Dr M Kay, we aim to deliver your orders quickly and safely. Each piece is made and packed with care to ensure it reaches you in perfect condition.

Processing Time

Orders are typically processed within 2–4 business days. You’ll receive a confirmation email once your order has shipped, including a tracking number to follow your delivery.

Shipping Time

• Domestic (U.S.) Orders: 3–7 business days after dispatch

• International Orders: 7–14 business days depending on location

Shipping times may vary slightly during holidays, sales, or new product launches.

Shipping Costs

Shipping rates are calculated at checkout based on your location and order size. Free shipping may apply during special promotions.

Order Tracking

Once your order ships, you’ll receive a tracking link via email so you can monitor its journey.

Lost or Delayed Packages

If your order seems delayed or lost in transit, please reach out to our support team at mandy.lucas1281@gmail.com with your order number, and we’ll help you resolve it as quickly as possible.

Address Accuracy

Please double-check your shipping address before placing your order. We can’t replace items shipped to incorrect addresses provided by the customer.